Articles & Insights
Practical Takes on Quality & Problem Solving
Real-world articles on complaint handling, defect prevention, and building stronger quality systems — written for people who deal with these things every day.
Manufacturing Quality Blog — 8D Reports, Root Cause Analysis & Complaint Handling
How to deal with a supplier about non-written specification: what to implement now when you can't wait for an official change
No written spec, no time to wait for an official change? Here's a practical step-by-step guide for quality engineers handling supplier disputes right now.
Supplier claim meeting: what to do when your supplier won't react at the right speed
Practical steps for your next supplier claim meeting when the supplier's response doesn't match the criticality of the issue. Real actions, no fluff.
How to prioritize quality claims: a practical guide for small manufacturers
Not sure which customer complaint or defect to tackle first? Here's a straightforward method to prioritize quality claims based on real operational pressure.
How do you know which candidate will be the best engineer for you?
Resume, experience, impression — how do you actually pick the best quality engineer? Here's a practical framework for production site leaders who can't afford to guess.
8D vs immediate action: how to find the balance without breaking your quality system
Not every defect needs a full 8D report. Learn how to decide when immediate action is enough and when 8D is non-negotiable.
You Fixed One Line. The Same Defect Lives on Five Others.
You fixed one line but the same root cause lives on five others. How read-across and systemic corrective action stop recurring claims. From DykeArt.
Why Operators Hide Defects (And How to Get Them to Speak)
Operators hide defects because reporting got punished before. Build a no-blame culture that catches defects at the machine, not the customer. From DykeArt.
No Fault Found: The Customer Claim Where Nothing Is Wrong
A returned part that passes every test isn't closed — it's hiding. How to investigate no fault found (NFF) returns and stop them coming back. From DykeArt.
Fast, Good, or Cheap Claim Handling: Which Two Can You Actually Choose?
In claim handling, you can only pick two: fast, good, or cheap. Here's what that trade-off really means for automotive quality engineers and suppliers.
Why Is It So Difficult to Create a Perfect Root Cause Analysis?
Root cause analysis is hard because of time pressure, incomplete data, and human bias. Learn the real reasons RCA fails—and what to do about it.
Is 0 PPM for 0 km Claims Actually Achievable? A Quality Engineer's Reality Check
Can you really hit 0 PPM for 0 km claims? A practical quality engineering breakdown of what's possible, what's not, and how to get as close as the data allows.
The 24-Hour Claim Deadline: Fast Investigation Without Guesswork
The customer wants an answer in 24 hours. How to contain fast, check the data in 30 minutes, and avoid naming the wrong root cause.
When Your Customer Has Already Said No — Reopening a Closed Quality Claim
How to reopen a rejected 8D report after the customer has said no twice. Five moves — language, structure, evidence, pre-meet, fresh send — that work.
Reaction to a Customer Claim - What to Do and What to Avoid
Most companies panic when a customer claim arrives, and the panic does more damage than the defect. What to do in the first hours, and what to avoid.
AI Is Making You Worse at Problem-Solving (Here's the Fix)
New 2026 research shows AI users who jump in too early lose critical thinking ability. Here's what to do instead.
How to Reduce Scrap in Manufacturing (Practical Guide)
Learn how to reduce scrap in manufacturing with a simple scrap log, startup checks, and root cause analysis. Practical steps for plant managers and quality teams.
When the Problem Starts With Your Supplier: How to Handle Raw Material Quality Issues
If the raw material isn't right, even the best production process can't save you. Here's how to communicate with suppliers and protect yourself.
