Terms &
Conditions

01Seller Information

Seller: DykeArt Problem Solving Solutions

02Scope

These Terms apply to all purchases made through the Website by consumers and business customers unless otherwise agreed in writing. Mandatory consumer protection rules may apply based on the customer's country of residence.

03Products

The Website sells digital products, including training guides, templates, downloadable documents, educational materials, workbooks, checklists, and similar digital content. Product descriptions, features, and formats are shown on the relevant product pages.

04Orders and Contract Formation

To place an order, you select a product, proceed to checkout, provide the required billing/contact details, and confirm the purchase. By clicking a payment-confirmation button such as "Buy now" or equivalent, you submit a binding order. The contract is concluded when we confirm the order electronically. EU rules require the checkout to clearly show when an order creates a payment obligation.

05Prices and Payment

All prices are shown in EUR. Prices include VAT where legally applicable, or the VAT status is shown at checkout. Payment is due immediately unless stated otherwise. Payment may be processed through PayPal or other payment methods shown at checkout.

06Delivery

Products are delivered electronically by download link, email, or account access. Delivery is normally made shortly after successful payment. You are responsible for providing a correct email address and ensuring your device/software can open the purchased files.

07Technical Requirements

Some products may require a PDF reader, word processor, spreadsheet software, internet access, or compatible device/software versions. Relevant technical requirements may be listed on the product page. EU rules require clear pre-contract information on key characteristics and, where relevant, digital functionality/compatibility.

08Right of Withdrawal

If you are an EU consumer, you generally have the right to withdraw from a distance contract within 14 days without giving any reason. However, for digital content not supplied on a tangible medium, this right may be lost once performance begins if you expressly consent in advance to immediate supply and acknowledge that you lose the right of withdrawal.

If the withdrawal right still applies, you may exercise it by sending a clear statement to [email protected] with your name, order number, invoice number, product name, and purchase date. If a valid withdrawal is made, refunds are issued within 14 days using the original payment method unless otherwise agreed.

09No Physical Shipping

As the products are digital downloads, there is no physical shipping and no physical return process unless expressly stated otherwise.

10Complaints and Remedies

If a purchased product is defective, inaccessible, corrupted, incomplete, or does not conform to the contract, contact [email protected] with your name, order number, description of the problem, and screenshots or technical details where possible. Where required by law, remedies may include correction, replacement, price reduction, or refund. Nothing in these Terms limits mandatory statutory consumer rights.

11Support

For download, access, or product-related support, contact [email protected].

Support hours: 08:00–16:00 GMT+2

12Intellectual Property and License

All Website content and all purchased products are protected by copyright and other intellectual property rights. Unless otherwise stated, your purchase gives you a limited, non-exclusive, non-transferable, revocable license for your own personal use or internal business use only.

You may not, without prior written permission:

• Resell, sublicense, redistribute, or share the files
• Publish or upload them to marketplaces or third-party platforms
• Provide them to third parties
• Remove copyright, branding, or trademark notices

Unless otherwise stated on the product page, one purchase permits use within one legal entity only. Multi-company use, external training delivery, redistribution, or resale requires separate written permission.

13Prohibited Use

You agree not to use the Website unlawfully, attempt unauthorized access, upload malicious code, interfere with Website operation, misrepresent payment details, or copy/distribute products beyond the granted license.

14Accounts and Availability

If customer accounts are available, you are responsible for keeping login data confidential. We aim to keep the Website available, but we do not guarantee uninterrupted or error-free operation and may suspend access for maintenance, security, technical, or legal reasons.

15Educational Nature; No Professional Advice

Unless expressly stated otherwise, products are provided for educational and informational purposes only. They do not constitute legal, tax, regulatory, certification, or other professional advice and do not guarantee compliance or business results.

16Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, including loss of profit, business, data, or reputation. Our total liability relating to any product is limited to the amount paid for that product. This does not exclude liability that cannot be excluded under mandatory law.

17Privacy

Personal data is processed in accordance with our Privacy Policy. A separate privacy notice is required under GDPR for transparency about personal-data processing.

18Complaints and Disputes

We aim to resolve complaints directly through customer support first. If you are a consumer and a dispute cannot be resolved directly, you may contact the competent consumer authority, a conciliation body, or the competent courts, where applicable. The EU Online Dispute Resolution platform has been discontinued as of 20 July 2025.

19Governing Law

These Terms are governed by the laws of Hungary, without prejudice to mandatory consumer protection rules applicable in the consumer's country of residence. For business customers, the courts of Tura, Hungary have exclusive jurisdiction unless mandatory law provides otherwise.

20Final Provisions

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect. We may update these Terms from time to time. The version published on the Website at the time of purchase applies to that purchase.

21Contact